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Custom Projects: Process Overview

  • Fill Out the Contact Form to Start Your Project:
    This form is located on the company website under the 'Start Your Project' menu option, but it can also be accessed using the 'Contact Form' link above. After submitting, a sales account manager will reach out to begin the process.
  • Provide Brand Standards/Art Files:
    Please send the highest quality images available, as this will save time during the art process and help keep art charges lower. You can learn more about ideal file types/specifications here.
  • Product Selection:
    Your sales rep with work with you to choose the best products, colors, and deco methods to fit your brand and budget.
  • Art Mockup/Review:
    Our art team will work with you to create a mockup that aligns with your brand and design specifications. You can learn more about what to expect during the art process here.
  • Order Placed:
    Once the product selection and mockup are approved in writing, a sales order will be created and goods will be ordered.
  • Production:
    When the goods are received, they will be sent to the appropriate production department for decoration and QA.
  • Fulfillment:
    Goods will be fulfilled using the method specified on the sales order (e.g. shipping, delivery, pickup, etc.)